Ordering from Commissary is a Pain

[NW Modeling List]

Just as a follow-up on this discussion Eric and Roger Link worked through
the commissary problem today.

 

Msg 1 from Roger Link to Eric was sent at 10:10 am:

 

Eric,

  I haven't seen or heard of this problem but there have been many web
browser updates recently and some of them have been about SSL certificates.

 Which web browser version are you using and on which operating system?? Can
you send us a screen shot? Typically you can click on the "red x" and open
the security concern to see what the browser sees as problems with the
certificate.

- Roger Link

Msg 2 from Eric to Roger was sent at 3:12 pm

Roger:

 

Your email prompted me to try Internet Explorer, which worked, giving me an
https connection to The Commisary check-out page.  So I was able to
successfully place an order.  Thank you.

 

With regard to what still doesn't work:  I was using Google Chrome Version
42.0.2311.135 m on Windows 7.  I have provided a screen shot of the problem
for your viewing enjoyment.

 

Thank you!

 

-Eric Bott

 

Msg 3 from Roger to Eric was sent at 4:05 pm

 

Eric,

  I was able to reproduce the problem here. I think its a recent
google-chrome update that increased client security by more rigorous
certificate and encryption standards. Will email our ISP tech support do see
if we can get this corrected.

 

- Roger

 

Since our website has to work with multiple browser versions, we might not
know we have a problem until someone tells us. And then we work to get it
corrected. I just thought the people on this mailing list would be
interested in how the issue was (or is being) resolved since Eric and Roger
were able to correspond directly with each other.

 

Alex Schust 

 

 

 

From: NW-Modeling-List [mailto:nw-modeling-list-bounces at nwhs.org] On Behalf
Of NW Modeling List
Sent: Wednesday, May 13, 2015 9:20 AM
To: NW Modeling List
Subject: RE: Ordering from Commissary is a Pain

 

Alex:

 

Your note is GREATLY appreciated.  I will send an email to the Commissary,
as I still get a crossed-out https when I try to check out.

 

Thank you!

 

-Eric Bott

 

From: NW-Modeling-List [mailto:nw-modeling-list-bounces at nwhs.org] On Behalf
Of NW Modeling List
Sent: Wednesday, May 13, 2015 6:23 AM
To: 'NW Modeling List'
Subject: RE: Ordering from Commissary is a Pain

 

Eric,

 

NWHS commissary has attempted to contact you via email,  but the email
address the NWHS has for you came back as a bad address. That is why I am
contacting you via the modeling list.

 

There is no "on-duty" commissary volunteer who can respond to phone calls
which is why we use an answering machine. Your list was so long (which is
appreciated) that the answering machine timed out with all of the drawing
numbers and descriptions. Also multiple numbers and descriptions via phone
lead to mistakes.

 

I did notice on our website for the TAB (right hand side) where it says
"Contact the Society," when you go to that TAB one of the contacts notes for
questions about orders or on-line orders the address for the commissary is
listed as: commissary at nwhs.org. Alternatively you can also use
salenw at aol.com

 

On-Line orders are not processed until credit card numbers are confirmed,
which is why we need a valid credit card.

 

Alex Schust 

 

 

From: NW-Modeling-List [mailto:nw-modeling-list-bounces at nwhs.org] On Behalf
Of NW Modeling List
Sent: Tuesday, May 12, 2015 2:10 PM
To: NW Modeling List
Subject: Ordering from Commissary is a Pain

 

I'm trying to place an order with The Commissary, but the SSL encryption on
their check-out page isn't working, and I won't put my credit card info out
on an unsecure web page.  I tried calling in my order (pain), but the
"recorded line" hung up before I could finish my order (more pain).

 

No Commissary email address provided on the NWHS web site.

 

No Commissary phone # to get to a real live person.

 

Can't submit an order without entering a valid credit card number.

 

 

What's a mother to do?

 

-Eric Bott

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