O passenger cars

[NW Modeling List]

"Lionel did the N&W correctly in 3-rail ! ! ! ! ! They are outstanding! ! !"
 
 "WHAT!
    I don't know who wrote this, but, you've got to be kidding!"

 "We all must use our IMAGINATION and let us not put someone down who use he can use his better than some of the rest. If  I think that the Lionel passenger cars are lovely you might mention that you wish that a better job wad been done on the windows"

    Since the person didn't sign his/her name, "I don't know who wrote this..."  
    "You've got to be kidding"... Nowhere is there a "put down", just a very different opinion. 
    The Lionel 18" passenger cars are nice looking from a distance, however, they are not correct by any means. 
    The only thing that is "outstanding" about them is how much the windows protrude from the car body.

"Having run a small manufacturing business, I can tell you that when I brought a product to market and had nothing but whining and complaining from the segment of the market it was aimed at I would think long and hard about it before I did anything else for that market segment."

    I find general comments like this a cop out. Why would you not instead ask yourself  some questions. "What did I do wrong?" "Does the Mustang that I produced really look like a Camaro?" "Maybe these people are right and I could have done a much better job than what I did."
    Which kind of brings us the point that the problem with the Lionel windows was not isolated to the N&W cars. It was a mistake made across the board to every car in the entire 18' passenger car line.
    Keeping in mind that my complaint is with the engineering process only, if you will go back and look at my photo, how can anyone sit there and say "Hey that looks great. Let's make them all look just like that?" Instead, the project manager should have said "This won't do at all. Install all of the windows just like the one in the vestibule door." 
    If that had been the case, you wouldn't have heard a peep out of me. When confronted with the problem Lionel wouldn't even admit anything had been done wrong. In fact, so many people didn't really care enough or were too scared to complain that the emperor still thinks he is wearing a new set of clothes.
    So, when confronted with some of the bad stuff that has made its way to market, are we to just bend over and take it up the bum and say that feels so good? Are we to be "too scared to complain" for fear that some manufacturer will never produce my roadname again?  Are the manufacturers so vindicative as to actually say "we'll teach those guys a lesson!"?
    Or should a manufacterer instead do the absolute best job that it can to bring the best possible product to market? When that has been fully accomplished, then the manufacture can weather the storm of criticism. And while in that storm, it needs to listen to the wind and what it has to say. Learn, and put those lessons to work by producing a better product the next time.
    In the words my father would use..."A job worth doing is worth doing right!"
Jimmy Lisle

    
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