We need to address shipping policy...Re: 611 Book

[NW Mailing List]

/On 10/29/2015 4:39 PM, NW Mailing List wrote:
/
>
> /In 2014 the commissary had  a loss of $520 on shipping. Through Sept 
> 2015 our loss on shipping is $973.43 which is 1.79% of our gross 
> sales. Our objective is to break even on shipping./
>
> /One of the reasons we have a deficit on shipping is we lose on 
> shipping when we have to send an order in multiple packages. While 
> this doesn’t apply in every case, it does apply in many cases. A 
> second reason is we haven’t raised shipping rates in 2015 even though 
> there have been some increases from the post office. We expect to see 
> continual shipping losses as we send items digitally with a minimum 
> handling charge rather than a shipping rate based on the commissary 
> order amount....//Whatever we do, we don’t expect any changes in our 
> postage pricing policy./
>
Alex,
     I find your explanation incomprehensible and I have to question why 
we are losing money on shipping. Why are we allowing this to happen? 
Multiple packages or not, customers should expect to pay the actual cost 
of shipping and not a penny more. It seems that we do indeed need to 
look into our postage pricing policy and revamp it to where shipping 
costs are the actual amount.

Jimmy Lisle
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://pairlist6.pair.net/pipermail/nw-mailing-list/attachments/20151102/379e1e0f/attachment.html>