Passenger rail service coming to Roanoke by 2018

NW Mailing List nw-mailing-list at
Thu Dec 6 12:09:23 EST 2012


I've ridden every regularly scheduled Norfolk Southern passenger train
there is. ;) More to the point, I'm an engineer for NS, and I know how
they handle customers (especially small customers) and scheduling. I
also know what the attitude of most NS transportation employees is like,
and I can tell you it wouldn't go over well with the public. NS is
fairly good at what the N&W was best at - moving unit trains
efficiently. LCL freight is more trouble than it's worth, and even
single car spots seem to be treated more like annoying obligations that
opportunities to excel at service and customer satisfaction. Amtrak, on
the other hand, understands that their entire business is built on
efficiently moving individual passengers wherever they want to go.

I would sooner trust UPS to run passenger service than I would trust
NS. The steam program and heritage units are relatively minor
inconveniences for the sake of good PR, but I just don't see NS being
interested in running passenger service which would likely cost more
than it makes. If forced to do it, they would probably do what so many
railroads have done in the past - make the service so bad and so
inconvenient that nobody uses it and then use the low ridership as
justification to kill the service completely.

Ken Rickman

On 12/5/2012 12:45 PM, NW Mailing List wrote:

> How many Norfolk Southern passenger trains have you ridden? Dates and

> locations would be helpful. John Katz

Kenneth Rickman
Salisbury, NC
Reality has a well known liberal bias - Stephen Colbert

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